Call center software in Chile

We develop and run software for collections and sales call centers. We do not resell third-party licenses: the system is ours, we build it, and we adapt it to how your operation works.

Predictive dialer and CRM

NeervoX is an omnichannel predictive dialer with a built-in CRM. It can be used in three ways, depending on what you need:

• Collections CRM: debtor records, payment promises, and the Law 21.320 rules applied before dialing.
• Sales CRM: lists prioritized by contact probability, follow-up and conversion reports.
• Dialer only: if you already have a management system, it works as the dialing engine and hands results back through the API.

Real omnichannel

Voice, WhatsApp and SMS in the same conversation. The customer replies on WhatsApp to the call they did not answer, and the agent sees the whole thread in the same record, no matter where each message came in.

AI voicemail detection

NeerBat tells a person from a recording in real time by analyzing the timbre of the audio in under two seconds. Every voicemail it cuts is one more real contact attempt in the same working time. It works with Asterisk and Vicidial, even without the rest of our stack.

Monitoring and reporting

• Every agent status by the second, with listen, whisper and barge-in.
• All calls recorded, with the retention the law requires.
• Contact rate, occupancy and abandonment measured against the phone system records, not against estimates.

Capacity

The system is load-tested with 100 concurrent agents per instance. Agents work from the browser: nothing to install and no phones to configure at each desk.