Custom Asterisk telephony for call centers

We design, implement and maintain Asterisk phone systems for contact operations. We do not configure a template: we build the telephony behavior your operation needs, and keep it running.

What we do with Asterisk

• Dialers: predictive, progressive and preview dialing, with abandonment control.
• IVR and option trees: automated attendance and mass voice campaigns.
• SIP trunks: carrier connections, outbound routes and CallerID management.
• Queues and ACD: distributing inbound calls across agents.
• Call recording: capture, storage and retention according to regulation.
• Browser webphone: the agent calls without installing anything on their machine.
• Live monitoring: listen, whisper and barge-in on the call.

Migrating from Vicidial

Vicidial gave the industry a standard for years and is still good software. If your operation runs on Vicidial and you want to modernize it, we migrate while keeping what already works: your trunks, your campaigns and your way of working. We also integrate new components onto an existing Vicidial installation, without replacing it.

Regulatory compliance

In collections, Chilean Law 21.320 sets contact hours, holidays and frequency limits. We implement those rules inside the dialing engine: if a call is not allowed, it does not go out. It does not depend on the operator or on an instruction sheet someone has to remember.

Infrastructure

We work on our own servers or yours. If you have no infrastructure, we build it end to end: server, phone system, backups and monitoring.